Senior Data Centre Technician

Company Description

At NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies.

As an Australian head officed, ASX100 listed company we currently operate 16 data centres across Australian 7 cities, with future national and international expansion planned.

At NEXTDC, we know that our success depends on the talents of our people, and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer-centric data centre services company.

NEXTDC is where the Cloud Lives, and where AI Thrives

Job Description

Due to expansion, we are currently looking for a passionate Senior Data Centre Technician to join our Darwin facilities team. The purpose of this role is to support the Facility Manager with the day-to-day operations of the data centre by providing high quality & efficient technical maintenance and customer service. This role will also be the lead in SME for the team of Data Centre Technicians and be required to participate in an on-call roster.

What you’ll do:

• Excellent customer communication skills with a proven ability to handle customer escalations
• Assess all areas of risk from OH&S, security, to facility technical and critical system operations, policy and procedures to ensure customer services and business operations operate within a risk profile approved by the NEXTDC executive leadership team
• Provide an integration/coordination point into NEXTDC Facilities, for infrastructure supporting critical support systems, Power monitoring and Rack locking, Temp and Humidity monitoring
• Assist with customer deliveries handling of equipment and any assembly as required
• Work with members of the Facility and Business Framework teams to challenge, develop and deliver workflows, process, policy and procedures for all aspects of facility and system operations.
• Mentor and support up to 6 direct reports to strive for continual improvement and professional development
• Monitor all critical systems through Building Management Systems, diagnose upon failure critical systems and escalate as required
• Participate in Facility Management related tasks where required

Qualifications

• Minimum 3-5 years' experience in a similar role in a colocation facility or data centre
• Experience in the use of test equipment to determine signal strength and traffic direction to diagnose communication quality and faults
• OTDR competency to measure loss over network links
• Experience with installations, troubleshooting and maintaining all fibre optic for customers Electrical/Telecommunications experience and qualifications
• Experience using a Building Management System and able to identify various critical systems

Additional Information

• Seize this exciting opportunity to join one of Australia’s fastest growing companies and play a key contributing role in the future of AI and the digital economy
• Inclusive, diverse and values-driven working culture  
• Awesome employee benefits (gifted share options, NEXTDC days, volunteer days, professional development, holistic wellbeing and mental health programs and more)  
• Great opportunities to progress within our company (grow as we grow)  

Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.

Make NEXTDC your next move.