Senior ICT Systems Consultant / Datacentre/Citrix/Hyper-V

Job Description

Senior ICT Systems Consultant

About Our Client

Our client is a leading provider of advanced ICT services, specializing in helping organizations achieve legislative compliance and drive digital transformation. We offer expert solutions in Advisory, Governance, Risk & Compliance (GRC), Cybersecurity, and Digital Transformation. Committed to long-term client relationships, we foster innovation and excellence in all we do.

About the Role

Reporting to the Network and Security Manager, the Senior ICT Systems Consultant plays a pivotal role in maintaining and enhancing our clients' technical infrastructure. This position requires strong leadership, technical expertise, and a commitment to delivering exceptional client outcomes.

Key Responsibilities

• Systems Management and Optimization: Oversee the maintenance and optimization of our clients' Citrix IaaS and datacenter environments to ensure 24/7 stability and performance.
• Cybersecurity Leadership: Lead the remediation of external cybersecurity advisories and contribute to proactive security measures. Manage daily security operations, including incident response, vulnerability management, and disaster recovery planning.
• Client Engagement: Engage with clients to understand their business goals and deliver tailored, secure solutions. Ensure client satisfaction through clear communication, issue resolution, and relationship building.
• Technical Leadership and Mentorship: Provide leadership to the service desk team, driving problem resolution and ensuring a high standard of service delivery. Create and maintain detailed process documentation to enable efficient operations.
• Service Delivery and Improvement: Manage the implementation of technical changes, identify areas for operational improvement, and make strategic recommendations for enhancement.
• Billable Services: Ensure professional services meet billable targets, focusing on driving improvements in client infrastructure and operations.

Essential Criteria

• Professional IT Certifications (e.g., ITIL, Citrix, Microsoft)
• Strong technical expertise across industry applications, processes, and tools
• Demonstrated leadership and strategic planning skills
• Exceptional communication skills, both written and verbal
• Strong organizational skills and ability to prioritize and multi-task
• Proven ability to drive client engagement and deliver tailored IT solutions
• Comprehensive knowledge of our client's service catalogue

Desirable Criteria

• MBA or advanced degree
• At least five years of relevant experience in a senior consulting or leadership role
• Relevant vendor certifications or qualifications

Professional Growth Opportunities

We believe in fostering continuous learning and professional development. As a Senior ICT Systems Consultant, you will have access to certifications in leading technologies and frameworks, as well as opportunities to participate in industry events and conferences.

Conclusion

This role is ideal for an experienced IT professional with strong technical and leadership capabilities. If you are passionate about delivering strategic value to clients and ensuring the highest standards in ICT systems management, we invite you to apply.