Data and Insights Analyst

About us:

On the heels of market expansion and growth, Resonate is hiring an experienced Data & Insights Analyst to join our Customer Success team and support our clients. Resonate is an Australian Scale-up organisation that has an enterprise Customer Experience (CX) platform (SaaS). The Resonate Voice of Customer and Voice of Employee platform leverages the latest technology including machine learning, text analytics, data visualization etc to deliver actionable insights to leading companies. The company has a range of flagship customers and growing brand recognition in the space.

The role:

We are looking for a passionate Data & Insights Analyst who loves data. Someone who values business insights to give our customers the chance to shape and influence decisions for their customer experience programs. You will make sense of complex information and engage with the customer success team to share your insights with customers.

In this role you will:

• Work with large volumes of data to understand trends and behaviours
• Drive, define, and lead customer insights projects
• Discover actionable insights in customer experience data we help measure for our clients
• Work closely with the customer success team to present key compelling actionable insights, program results, and findings
• Develop positive relationships with our Product, UX, and Customer teams to better understand customer journey, behaviour, and our products.

Requirements

What we are looking for:

• Atleast 2 – 4 years of proven experience, with a deep understanding of customer-focused data analytics and segmentation
• Demonstrable solid understanding of statistical models using R, Python, or any other industry standard tools
• Ability to create high quality presentations based on your findings and present to commercial or technical stakeholders
• Hold a degree in a quantitative discipline such as statistics, mathematics, economics, or computer science
• Experience working in an agile environment
• Applicants need to be eligible to work in a permanent position in Australia
• Do not apply if you are not residing in Australia, you will not be considered for an interview

You’ll be challenged every day in this fast-paced environment, and will feel a sense of accomplishment in knowing you are making a difference for our customers.