New Zealand: CPD Experience and Product Manager - Pacific Area Office

The Communication and Publishing Department is seeking to appoint an Experience and Product Manager. This is a permanent full-time position located at the Pacific Area Office based in Takapuna, Auckland, and the successful candidate will be required to work from this location. This position reports to the Area Communication and Publishing Director (CPD).

The Experience and Product Manager, the Area Communication and Publishing Director, enhances the reach and impact of localized messaging for The Church of Jesus Christ of Latter-day Saints. Entrusted to develop and implement a unified communication strategy and navigate language and country complexities. This role involves coordinating with Church headquarters and other areas to ensure effective, localized messaging, and extending the reach of Church communications to meet the needs of priority audiences, supporting the work of salvation and exaltation.

• Unified Communication Strategy: Collaborate with the CPD team in creating a unified communication strategy that aligns with the Church's vision, centralizing area-led products to meet the needs of priority audiences.
• Global Coordination: Collaborate closely with Church headquarters and other regions to filter and localize global products, ensuring effective messaging that resonates with local audiences without causing overload.
• Product Management: Oversee the complete product lifecycle, including research, development, launch, and retirement. Manage product roadmaps, budgets, and risks, ensuring all products align with area priorities and audience needs.
• Research and Measurement: Utilize research, prototyping, and pilot testing to maximize product impact. Oversee the measurement of communication timing, quality, and effectiveness.
• Channels Management and Lead

• An inherent dedication to exceptional service and customer care
• Bachelor’s degree in a communication-related field (e.g., Public Relations, Journalism, Marketing) with at least ten years of professional experience; master’s degree or post grad qualification preferred. 
• Extensive understanding of general business operations 
• Expertise in developing and executing strategic outreach plans.
• Strong product management experience or willingness to complete Church product management certification.
• Proficiency in various communication channels and tools, including Microsoft Office.
• Ability to think critically, solve problems, and communicate complex ideas clearly.
• Advanced writing and editing skills in both English and the local language.
• Ability to work effectively in a team and collaborate across departments.

Note: Only those with current legal authorisation to work in New Zealand should apply for this position.