Senior Product Designer, Merchants

Senior Product Designer, Merchants

• Work on B2B2C experiences
• Web/web app end-to-end design
• Hybrid working from our Sydney CBD office

Write your story with Zip

As a Senior Product Designer in our Merchants team, you’ll be working with our Checkouts and Merchant Growth squads to uplift our merchant experiences by creating new self service features and offering new ways to pay. You will contribute to the transformation of our merchant experience by challenging the status quo and backing up your design solutions with data.

You'll work closely with rapidly growing cross-functional teams including PMs, Engineers and our Commercial team to ship and deliver quality products for our Zip merchants and customers, so B2B or B2B2C experience is crucial for this role. 

You will mainly be working across web/web app and expected to utilise your full range of service design, product design, interaction design, and visual design skills, and you will own the design across key parts of our merchant journey.

This is a hybrid position offering 2 days minimum in our Sydney CBD office. 

What you’ll bring to the team

Zipsters work on a broad range of initiatives, and our skills and experiences all look a little different. What really matters to us is that you’re a great fit with our four Values, and have a desire to learn and grow. 

So whether you meet some or all of the desirable attributes below, we’d still love to hear from you:

• 5+ years working in interaction, product and UX design
• Have a portfolio of interaction, UX and visual design work that demonstrates:
  1. Ability to solve enterprise/B2B2C problems
  2. Drive strong business outcomes
  3. A passion for design thinking methods and a deep understanding of design practices
• Experience designing for web / web app
• B2B or B2B2C experience
• Proven track record working effectively in cross-functional product teams - Influencing outcomes, collaborating, communicating and driving end-to-end aspects of design lifecycle.
• Excellent communications skills. You are accomplished at conveying complex concepts clearly and persuasively to a variety of audiences, both verbally and in writing
• Experience running lightweight, lean design experiments
• Experience working with and contributing to large-scale design systems 
• Experience designing for diverse groups of people, including those with accessibility needs
• Ability to prioritise competing priorities in fast-paced environment
• Ability to turn insights into thoughtful narratives
• A curiosity for uncovering the true “why” of a problem
• One eye on the future and one foot in the present
• Our values in your DNA: Customer First, Own It, Stronger Together and Change the Game
• Experience running user-interviews and synthesising results into actionable insights

What you’ll get in return

As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.  

Zip is a place where you’ll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.

Zipsters tell us these are just some of the best things about working here. You’ll also receive:

• 25 days paid leave annually, including birthday leave and quarterly wellbeing days
• 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
• Family support policies including miscarriage bereavement leave and domestic violence leave
• Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our EAP service Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
• 2 days paid volunteering leave per year
• Fee-free Zip products, and discounts with Zip merchant partners (AU)
• Team social events, epic offices, free breakfast daily, and weekly free lunches (Sydney and Melbourne)

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

LI-Hybrid

We are a proud 2025 Circle Back initiative employer and will respond to every applicant.